Frequently Asked Questions
When are you opening?
We are currently accepting reservations for 2026. Book for 2026 here. We will open up reservations for the remainder of 2025 as soon as possible. Please subscribe to our newsletter below and follow us on social media to receive the most up to date information as soon as it is available.
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General Information
Address
400 Central Ave, Laurel, MS 39440
Contact
General Inquiries: hello@theheirloom.us
Groups and Events: gathering@theheirloom.us
Cooking School: cooking@theheirloom.us
Press Inquiries: press@theheirloom.us
Hotel
What are your lobby hours?
Our lobby is staffed daily from 7:00 am CST to 7:00 pm CST. Our team is available 24/7 to assist with any urgent needs or inquiries by calling the number included in your reservation email, or by text.
Lobby doors remained locked from 7:00 pm CST to 7:00 am CST. Please use the code provided in your check-in information to access the lobby during these hours.
Do you allow smoking?
The Heirloom is a non-smoking facility, with a $500 fee for smoking in the rooms. However, there is a designated smoking area outside.
Check-in & Check-out
When is Check-in/check-out?
Check-in begins at 3:00 pm CST, and check-out is at 11:00 am CST. Contactless check-in and check-out are available, just follow instructions in your reservation email.
*While we cannot guarantee an early check-in or a late check-out, you may submit a request by contacting our reservations team by email at hello@theheirloom.us. If we are unable to accommodate your request, we are happy to securely store your luggage at reception.
What is the minimum age to check in?
Guests must be 21 years or older to check-in.
Can I call to make a reservation?
For now, we only accept reservations made online through our booking system.
Do you offer reservations for groups and events?
Email gathering@theheirloom.us to inquire.
What is your cancellation policy?
Cancellation varies based on reservation type. Please refer to the specific policies at the time of booking, or to your confirmation email regarding the cancellation policy for your reservation.
Room & Amenities
What are your Amenities?
- Contactless check-in/check-out
- Custom luxury mattresses & linens
- Walk-in showers with luxury toiletries
- And more!
Do you have ADA Accessible Rooms?
We have a limited number of accessible rooms. Please contact our reservations team by email at hello@theheirloom.us to inquire. Accessible rooms cannot be guaranteed.
Do you have a Pool/Spa/Fitness Center?
While we do not have an on-site pool, spa, or fitness center, we do have a downtown walking/jogging path. We highly recommend Renew Medi Spa for a relaxing massage or facial, located just down the block.
Do you provide cribs or rollaway beds?
One pack ‘n play or rollaway bed is permitted in most room categories. For more information, please contact the front desk. Pack ‘n plays are complimentary, while rollaway beds are permitted at a fee of $25 per night.
Do you allow Pets?
The Heirloom Hotel has a limited number of dog-friendly rooms available, please email the front desk to check availability. We kindly ask your furry friends to abide by the same noise policies our human guests do. Guests who travel with their pet(s) will be asked to sign a pet agreement upon check-in, holding the guest liable for any physical damage caused by their pet anywhere in the hotel.
- Fees: $50 nightly fee for each dog; $250 disturbance fee should your dog(s) create a guest complaint.
- Maximum of 2 dogs (must weigh less than 50 lbs. each).
- Dogs must be leashed at all times.
- Dogs are not allowed in the cooking school and event spaces.
- Dogs must never be left unattended in hotel rooms.
- Properly trained service animals are exempt from the nightly pet fee, however guests are still responsible for any damage caused by service animals. Please note we are unable to waive the fee for emotional support animals.
Transportation
Does Laurel have Amtrak service?
YES, we do! Laurel is served by Amtrak's Crescent Line, conveniently stopping in Laurel on trips spanning from the Big Easy all the way up to the Big Apple. The historic Laurel Train Station, built in 1913, is only 2 blocks away from the Heirloom Hotel.
Which airport is nearby?
The Laurel-Hattiesburg Regional Airport (PIB) is the closest airport to the Heirloom Hotel. We also recommend the international airports of Gulfport and Jackson, MS and New Orleans, Louisiana... all around a 2-hour drive from Laurel.
Does Laurel have Uber/Lyft or a taxi?
While we do not have Uber or Lyft in our area, we do have several ways to get around:
- Downtown Taxi Service: 601.498.9525
- Enterprise Rental Car: 601.649.7773 (please note Enterprise is not within walking distance of the Heirloom Hotel)
- Puttin Around Golf Cart Rentals
- We recommend Bolton Home Tours - enjoy the guided golf cart tour around the historic downtown commercial and residential community.
Cooking School
When will The Heirloom Cooking School Open?
Coming soon! Be sure to subscribe to our email newsletter below for the latest on the Heirloom Cooking School.
Podcast & Press
How can I watch or listen?
The Heirloom Podcast is available on YouTube, Apple Podcasts, and Spotify.
I know someone you should interview!
Great! Please send all podcast/press inquiries to press@theheirloom.us
Would you publish my book?
Please submit all publishing inquiries to publishing@theheirloom.us.